OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
222 ratings and 119 comments received in the last 90 days.
04 July 2025
as written above
03 July 2025
I have used BMW Barons for 7 years now. My experience this time round was great from start to finish. The team went above and beyond
03 July 2025
Didn't rush us, went over all our questions, fully explained everything.
24 June 2025
Excellent Service from Karina and Karl.
22 June 2025
Good communication, kept up to date with status, delivery date, required paperwork.
08 June 2025
Excellent service
03 June 2025
Very helpful and patient
28 May 2025
Everything was dealt with in a professional and friendly manner giving us the option to return for another "tutorial" as we are new to the BMW brand.
22 May 2025
Top quality car which was better in the flesh.
06 July 2025
Customer service was great
05 July 2025
The only thing that stop me from giving 5 stars was the car cleaning. It was a 50/50 clean, body work washed but water marks all over the body work. Foot wells hoovered but not the seats. Either clean the car properly or don't clean at all.
05 July 2025
My service was carried out very effectively and efficiently. Muhammed looked after me very well, sorting out my insurance claim for a replacement tyre.
02 July 2025
Prompt and efficient
01 July 2025
Overall good but my car was not valeted cleaned as promised
30 June 2025
Easy, stress free
30 June 2025
Good service
25 June 2025
Very good service
25 June 2025
No complaints, service team were lovely. Especially that James fellow. Never seen smile as big as his. And Simon handle my appointment well. Good all round.
25 June 2025
Waiting promised estimate
04 July 2025
Very pleased with the deal offerd