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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
248 ratings and 149 comments received in the last 90 days.
04 August 2025
Very knowledgeable staff
30 July 2025
Please see my comments above.
08 July 2025
The process was actually quite straight forward and the environment was very nice albeit busy. Even at month end they found time to accommodate our diary
08 July 2025
Cameran kept me up to date from the day I put the deposit down until the arrival of my new car and beyond. Fabulous team member.
04 July 2025
Very pleased with the deal offerd
04 July 2025
as written above
03 July 2025
Didn't rush us, went over all our questions, fully explained everything.
03 July 2025
I have used BMW Barons for 7 years now. My experience this time round was great from start to finish. The team went above and beyond
24 June 2025
Excellent Service from Karina and Karl.
22 June 2025
Good communication, kept up to date with status, delivery date, required paperwork.
08 June 2025
Excellent service
03 June 2025
Very helpful and patient
26 August 2025
I was surprised that I was able to get home before I knew anything about it
25 August 2025
See above, rigid unnecessary insistence on procedures and processes at times - eg to first pay for "diagnosis" and seond visit for work despite an engineer customer quite capable of diagnosing the problem and prepared to pay at risk up front
25 August 2025
Service advisor was great and it was done quicker than expected, video of my car was detailed so thankful for that - quality of the cleaning of my car was much better than the MK dealership too
25 August 2025
Satisfied overall
24 August 2025
As above
24 August 2025
The repair took too long. A repair which should have been done within a few days ended up taking 2 weeks. Likely this was not the fault of the garage but BMW warranty department.
24 August 2025
See above
23 August 2025
Always friendly service and Simeon was very helpful.
22 August 2025
I had a further issue with my brakes a week later which needed to be re-booked in to resolve
21 August 2025
I original agreed to leave the car all day for an Air Bag recall, but a change of my circumstances meant this wasn't possible. I contacted the service department by phone & they fitted me in with a early morning while I waited appointment.
21 August 2025
Friendly, reliable, trustworthy
20 August 2025
Good service
19 August 2025
Welcoming and efficient reception from Service team. Comfortable working area while waiting for the work to be carried out Service manager went through work done on handover
18 August 2025
Everything done to time and as expected.
18 August 2025
Everyone I dealt with on the phone or in person gave a fantastic service
18 August 2025
Ash who looked after my vehicle was wonderful, never seen a person go above and beyond. Ash is the real asset to the team. Even tho he left 3 times in the last year. You can tell he loves what he does.
17 August 2025
Knowledgeable and always willing to meet customer requirements.
17 August 2025
Friendly and helpful staff
16 August 2025
I was kept well informed on what was happening with my vehicle.
16 August 2025
Excellent customer service from my attendant. He kept me informed throughout the process, checking in on us and made sure we were comfortable.
15 August 2025
Chad's the best
14 August 2025
No issues
13 August 2025
Frencly & helpful reception staff, easy proces to book the car in and the cars first service completed very quickly. Would have been 5stars but the car was not valeted on its return. Even though requested on booking into the service. Not sure why
12 August 2025
Great Team and Alex leads with professionalism and looks after his team. A credit to the company.
12 August 2025
They took great care of me and solved problems when they came up. The only annoying thing is that I have a light interior and this is the second time that my seats have been left with dirty marks on.
12 August 2025
For my i4, no problems. For my X6, the Technician did not push the dipstick fully home after an oil change. That could have had very serious consequences!
12 August 2025
Apart from booking the whole process lacked any real customer focus ,coordination of the work was communication to myself was non existent. the only thing that was good was the fitting of the tyres &rubber.
11 August 2025
Good service
10 August 2025
I brought my wife's car in for the work to be done and I remained onsite while the service and MOT were carried out. Despite me being there for the duration, I was bypassed for information and an email was then sent to my wife !!
09 August 2025
No issues to report
08 August 2025
Fast, friendly and professional
07 August 2025
Very professional and welcoming team
07 August 2025
Great service, good detail in the video and follow up after care call was a nice touch
07 August 2025
Friendly staff and great service
06 August 2025
the only issue is you don't seem to want to give a quote for extra work that was highlighted in the inspection while it was there, I did ask but even nearly a week later no quote? would not even give me a price for the work when I was there
05 August 2025
All good
04 August 2025
Nic was excellent, understood my issue, identified the problem and arranged for a quick appointment to resolve
04 August 2025
Met and exceeded. From the customer delight (Mercedes America plan) you fixed problems for me I didn't realise and this for me, is true customer service. Thank you.
04 August 2025
As above
04 August 2025
Good service provided throughout and was kept informed through Ash who was great.
04 August 2025
Comprehensive and speedy
04 August 2025
Good communications from start to finish.
03 August 2025
Did what was required and much better than the time before
03 August 2025
No problems encountered. New tyres + New Key battery + AirConbrefresh all went to plan.
02 August 2025
Listed above - Ash lied about contacting my warranty and told us when we collected the car that he was on hold for 'an hour and a half' despite me having provided how to claim online, and spoke to a generic warranty who said no, not my warranty.
02 August 2025
I was completely satisfied with how I was kept informed regarding the repairs to my car.
02 August 2025
As above
01 August 2025
Purely because of the time it took. I feel two days was way too long .
01 August 2025
Stanley was so professional, Friendly and helpful. The Mechanic who called me was so friendly and gave me all the information on the problem and resolved it
30 July 2025
Completely satisfied with my service experience. The service staff have kept me totally informed about any issues with my vehicle and any associated cost and my vehicle was ready for collection without any delay.
29 July 2025
As above professional
29 July 2025
Staff all very helpful.
28 July 2025
Always looked after at Group 1
27 July 2025
Inability to resolve a simple issue, putting the inconvenience back to me the customer. Inconsistent information provided 4mths apart regarding a quote for bumper repairs. Slap dash car cleaning.
27 July 2025
Never received video of service
27 July 2025
professional customer focused staff from reception to service desk, including the technicians
27 July 2025
Excellent service and communication
24 July 2025
Same reason as to last response
23 July 2025
The serviced was completed in good time and to a high standard. We were fully informed of any potential issues going forward.
23 July 2025
The service department lets you down. Karl Haxton and his team in sales are excellent but I never experience the same, high quality service from the service department.
23 July 2025
Easy to arrange for the MOT, esay on teh day.
21 July 2025
Prompt informative
21 July 2025
excellent communication from nick, calling to say what was happening and when it would be ready
20 July 2025
Everything was prompt & organized. I also love the fact that you can stay on site and work upstairs whilst you're waiting for the work to be done. And you can also watch the garage undertake the work from upstairs..
20 July 2025
Job well done
19 July 2025
Very pleased
18 July 2025
Seamless process
17 July 2025
As above
17 July 2025
Service staff good knowledge and helpful on vehicle pickup,
16 July 2025
The service was very good the only coment my car was not cleaned and i don't believe my aircon had been refreshed properly that did let the overal experience down .
15 July 2025
Same as above
15 July 2025
Professional staff dealt with everything
14 July 2025
Good customer service
14 July 2025
I was well looked after and informed regularly about what was going on. I had a comfortable and quiet place to work.
13 July 2025
They made the experience really easy
13 July 2025
efficient and friendly service.
12 July 2025
Did not fix the obvious problem
12 July 2025
As above
11 July 2025
Overall service experience was very good.
11 July 2025
The visit this time for a service went smoothly. Dropped the car off at 08:15 for an 08:30 appointment. I worked upstairs at the centre while i waited and the car was ready by 10:15 after a service and a clean.
10 July 2025
Car was in for a recall and grateful for on going concern with the vehicle
10 July 2025
Very good
09 July 2025
Very satisfied
09 July 2025
Excellent service from start to finish with my Car Purchase
09 July 2025
I can feel while driving the car after the service
08 July 2025
Nice rest room while you wait ??
08 July 2025
As above
07 July 2025
As above
06 July 2025
Customer service was great
05 July 2025
The only thing that stop me from giving 5 stars was the car cleaning. It was a 50/50 clean, body work washed but water marks all over the body work. Foot wells hoovered but not the seats. Either clean the car properly or don't clean at all.
05 July 2025
My service was carried out very effectively and efficiently. Muhammed looked after me very well, sorting out my insurance claim for a replacement tyre.
02 July 2025
Prompt and efficient
01 July 2025
Overall good but my car was not valeted cleaned as promised
30 June 2025
Good service
30 June 2025
Easy, stress free
25 June 2025
No complaints, service team were lovely. Especially that James fellow. Never seen smile as big as his. And Simon handle my appointment well. Good all round.
25 June 2025
Very good service
25 June 2025
Waiting promised estimate
23 June 2025
Good communication!
22 June 2025
Excellent service from start to finish. I decided to wait this time whilst my vehicle was in for its annual MOT. I was continually updated with progress and offered numerous drinks during my wait. Vehicle was returned to me cleaned inside and out.
21 June 2025
Not as good as it usually is.
21 June 2025
They look after my BMW very well.
21 June 2025
Customer experience matched the product. Good quality and something to be proud of.
20 June 2025
A bit expensive
18 June 2025
Good experience, completed on time.
17 June 2025
Good customer service
16 June 2025
Great area to work on laptop while car is being serviced! Easy to get to, plenty of parking, nice, clean building (incl. customer toilets).
15 June 2025
See previous comments above
15 June 2025
They called me to arrange the service after the service advice came up in the car. They made everything so easy
14 June 2025
4star relates to cost
14 June 2025
Efficient service
14 June 2025
Everything went to plan from first call to collection.
14 June 2025
Efficient service, although an issue has arisen which needs attention. Hence why I will be returning
13 June 2025
For time keeping.
13 June 2025
You service personnel were first class
12 June 2025
I would particularly like to thank Nick for looking after me so well
12 June 2025
Staff are all friendly and knowledgeable.
11 June 2025
As above
10 June 2025
Upon arrival, the staff displayed a commendable level of friendliness and helpfulness. Their efforts to ensure a smooth visit were evident, as they readily offered assistance and advice. I appreciated the professionalism shown during my visit
10 June 2025
All doing well.
09 June 2025
There have been quite a few situations where I have not been at all satisfied with your services, primarily due to the lack of professionalism. You have a lot to improve, starting with reception and finishing with service workers.
09 June 2025
Although the service to the vehicle was good, the communication from Stanley Gough is very bad. I do not feet valued and heard as a customer. All my communication were ignored.
09 June 2025
informative and friendly
09 June 2025
Reliable
08 June 2025
Always friendly, informative and work completed to a high standard
08 June 2025
All very efficient but forgot to reset computer.Took car back but still needs reset
08 June 2025
.
07 June 2025
My service advisor, Nick was very helpful indeed.
06 June 2025
Any work carried out itemised parts & labour cost clearly shown. Polite & Friendly service
04 June 2025
Nick was chatty and very informative, very quick easy process.
03 June 2025
The staff at Group 1 were polit, helpful, friendly and kept me informed
03 June 2025
Happy with service provided
02 June 2025
Good communication
02 June 2025
The issue that I had with my car was dealt with quickly and efficiently and at reasonable cost allowing me to get back on the road as soon as possible. Stanley Gough kept me informed as the problem was diagnosed and repairs carried out.
02 June 2025
No complaints
02 June 2025
Attentive personel
14 August 2025
The team went above and beyond - very happy with the whole experience