About Your Local BMW Retailer

01234 434 275

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

222 ratings and 119 comments received in the last 90 days.

04 July 2025

Very pleased with the deal offerd

04 July 2025

as written above

03 July 2025

I have used BMW Barons for 7 years now. My experience this time round was great from start to finish. The team went above and beyond

03 July 2025

Didn't rush us, went over all our questions, fully explained everything.

24 June 2025

Excellent Service from Karina and Karl.

22 June 2025

Good communication, kept up to date with status, delivery date, required paperwork.

08 June 2025

Excellent service

03 June 2025

Very helpful and patient

28 May 2025

Everything was dealt with in a professional and friendly manner giving us the option to return for another "tutorial" as we are new to the BMW brand.

22 May 2025

Top quality car which was better in the flesh.

See all reviews

20 May 2025

The salesman did not need to keep running of to find the answer to my questions.

23 April 2025

Every thing very easy and went according to plan.

19 April 2025

Get, friendly staff, who always make sure we were happy.

12 April 2025

As I said previously all good from the whole team.

06 July 2025

Customer service was great

05 July 2025

The only thing that stop me from giving 5 stars was the car cleaning. It was a 50/50 clean, body work washed but water marks all over the body work. Foot wells hoovered but not the seats. Either clean the car properly or don't clean at all.

05 July 2025

My service was carried out very effectively and efficiently. Muhammed looked after me very well, sorting out my insurance claim for a replacement tyre.

02 July 2025

Prompt and efficient

01 July 2025

Overall good but my car was not valeted cleaned as promised

30 June 2025

Easy, stress free

30 June 2025

Good service

25 June 2025

Very good service

25 June 2025

No complaints, service team were lovely. Especially that James fellow. Never seen smile as big as his. And Simon handle my appointment well. Good all round.

25 June 2025

Waiting promised estimate

See all reviews

23 June 2025

Good communication!

22 June 2025

Excellent service from start to finish. I decided to wait this time whilst my vehicle was in for its annual MOT. I was continually updated with progress and offered numerous drinks during my wait. Vehicle was returned to me cleaned inside and out.

21 June 2025

Customer experience matched the product. Good quality and something to be proud of.

21 June 2025

They look after my BMW very well.

21 June 2025

Not as good as it usually is.

20 June 2025

A bit expensive

18 June 2025

Good experience, completed on time.

17 June 2025

Good customer service

16 June 2025

Great area to work on laptop while car is being serviced! Easy to get to, plenty of parking, nice, clean building (incl. customer toilets).

15 June 2025

See previous comments above

15 June 2025

They called me to arrange the service after the service advice came up in the car. They made everything so easy

14 June 2025

4star relates to cost

14 June 2025

Efficient service

14 June 2025

Efficient service, although an issue has arisen which needs attention. Hence why I will be returning

14 June 2025

Everything went to plan from first call to collection.

13 June 2025

For time keeping.

13 June 2025

You service personnel were first class

12 June 2025

Staff are all friendly and knowledgeable.

12 June 2025

I would particularly like to thank Nick for looking after me so well

11 June 2025

As above

10 June 2025

All doing well.

10 June 2025

Upon arrival, the staff displayed a commendable level of friendliness and helpfulness. Their efforts to ensure a smooth visit were evident, as they readily offered assistance and advice. I appreciated the professionalism shown during my visit

09 June 2025

There have been quite a few situations where I have not been at all satisfied with your services, primarily due to the lack of professionalism. You have a lot to improve, starting with reception and finishing with service workers.

09 June 2025

Although the service to the vehicle was good, the communication from Stanley Gough is very bad. I do not feet valued and heard as a customer. All my communication were ignored.

09 June 2025

informative and friendly

09 June 2025

Reliable

08 June 2025

All very efficient but forgot to reset computer.Took car back but still needs reset

08 June 2025

Always friendly, informative and work completed to a high standard

08 June 2025

07 June 2025

My service advisor, Nick was very helpful indeed.

06 June 2025

Any work carried out itemised parts & labour cost clearly shown. Polite & Friendly service

04 June 2025

Nick was chatty and very informative, very quick easy process.

03 June 2025

Happy with service provided

03 June 2025

The staff at Group 1 were polit, helpful, friendly and kept me informed

02 June 2025

No complaints

02 June 2025

Attentive personel

02 June 2025

Good communication

02 June 2025

The issue that I had with my car was dealt with quickly and efficiently and at reasonable cost allowing me to get back on the road as soon as possible. Stanley Gough kept me informed as the problem was diagnosed and repairs carried out.

01 June 2025

Friendly service

31 May 2025

Every thing went well. Receptionists very friendly & helpful

28 May 2025

Excellent customer service from James and Tony at Bedford. Very helpful and went the extra mile to look after me Really easy to my book and drop off car for its service. Excellent customer waiting area too.

28 May 2025

All of the staff in this area at BMW Group 1 Bedford are a strength of the business. The technicians and service liaise with the customers so they are kept in the picture as to cost and timings of any work carried out and kept updated with progress.

27 May 2025

Service is impeccable, slightly expensive

26 May 2025

As above

25 May 2025

Informative staff. Helpful to have somewhere comfortable to sit and wait during a service. Drinks appreciated

23 May 2025

All went well

23 May 2025

I recently visited my local BMW dealership and had a great experience. Stan looked after me very well, providing updates every step of the way, which gave me real peace of mind. I was extremely happy with the service and would definitely recommend

22 May 2025

They were very helpful.

22 May 2025

This time I didn't have an issue so can't really compare. All good though

20 May 2025

They provided a courtesy car and the service reception was very efficient

19 May 2025

Due to incorrect input of vehicle and additional waiting. Valeting was excellent and was all complementary.

19 May 2025

very helpful

19 May 2025

Only negative was the time it takes for someone to answer the telephone, particularly on Reception.

18 May 2025

Excellent communication and service

18 May 2025

All good Complementary vacuum could have been better

16 May 2025

Very happy with the service Nick provided he delivered 1st class service with a smile

16 May 2025

Good price for MOT. Nice staff.

14 May 2025

Very thorough

13 May 2025

Kept me updated and called me when the car was ready for collection; clear communication throughout the process

12 May 2025

The video is a nice touch. The complementary car wash can be better, it was only half done it felt like

07 May 2025

Work done very efficiently, with good communication and no problems

06 May 2025

Friendly and knowledgeable staff

06 May 2025

Free safety recall despite 12 years old vehicle.

06 May 2025

Issues were resolved and communicated well

05 May 2025

Video health check sent . But no confirmation that the recall work has been completed? Early notification of car ready for collection would help especially for those traveling a distance to the services

04 May 2025

Excellent service

04 May 2025

Everything dealt with promptly and efficiently. Service advisor was good.

02 May 2025

I think I have answered this already

02 May 2025

Very friendly staff and efficient. Really look after you well.

01 May 2025

Very efficient

30 April 2025

Excellent service from Nick

30 April 2025

Provide courtesy car during the long part waiting

29 April 2025

Car was serviced within the timeframe given

27 April 2025

Work was done (As far as I know as there is no evidence for me to see) but there was a days delay getting the work completed. I had to take time off work to return the next day to collect the car. As usual there was a staff shortage in the workshop!!

27 April 2025

Ticked all the boxes making the experience stress free

24 April 2025

I filled out digital form prior to car going into garage. Request was not actioned.

22 April 2025

Car ready on time, video always appreciated

22 April 2025

Everything was clear and concise, the staff were timely and friendly. I was completely satisfied.

21 April 2025

Easy check-in with service staff who knew my name and a full reprt and clear explanation of what needed to be done and costs involved

20 April 2025

Did everything I needed efficiently and with a smile!

20 April 2025

They did what was necessary and not what was unnecessary.

20 April 2025

Not impressed by customer service

19 April 2025

Well informed by staff and car was returned clean with all work completed to my Satisfaction.

18 April 2025

Very happy to have car back as it did have issues

17 April 2025

Very quick

17 April 2025

The service was very efficient, kept me informed with the progress of my car.

15 April 2025

Speed of appointment, nice friendly welcome from reception and from the representative that booked in my car

15 April 2025

Can't fault the service.

15 April 2025

Because staff giveing the best service to the customer

14 April 2025

Cannot do enough for you

14 April 2025

Excellent front-of-house interactions. Unfortunately post-service problem reduced my confidence in the servicing - on top of a poor wash and vac.

14 April 2025

From the moment you arrive you feel you are looked after.

14 April 2025

Car wash that I got was poor, spent over £500 to get my car serviced & I got a free car wash with it but I shouldn't have bother cause they cleaned half the car, 0/10 car wash service & I could've gone elsewhere to get my car serviced for £200Cheaper

14 April 2025

Apart from the receptionist who was lovely, the customer service was appalling.

14 April 2025

Easy access, could get an appointment when I needed it.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details