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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
381 ratings and 178 comments received in the last 90 days.
03 October 2024
Efficient and friendly service from Shaheen, any issues and queries resolved promptly.
03 October 2024
Car was as described and kept up to date on the order
02 October 2024
Sunil Duggal has made my experience with BMW a smooth and enjoyable all the way from A to Z
26 September 2024
Cameron and Karl went above and beyond!
24 September 2024
From when I first booked the appointment with Sunil until I picked up my new car the whole experience was perfect
23 September 2024
Cameran made sure that everything went smoothly from start to finish and the fact that when we went to pick the car two of the managers also stayed behind to congratulate us and see us off in the new BMW. ??
15 September 2024
Same as above, very professional
10 September 2024
The sales person in Bedford carefully listen to what wanted as a family car and helped us make decisions that was right for us.
10 September 2024
My salesman was Andy Brown, finance Karl Haxton - and as far as I am concerned, they deserve full gold stars. They and their colleagues are welcoming, efficient and knowledgeable.
10 September 2024
Friendly receptionists, a lovely environment, good beverages available. Excellent sales representative.
05 September 2024
All the staff were very helpful and friendly. All nicely laid out with plenty of customer parking.
28 August 2024
I wasnt sure what options I had as I had only had my previous 2 series for a year but wasn't overly happy with it Sapna helped me get into a car I much prefer.
23 August 2024
Happy with the service, Karina was very helpful at handover, showing us all the features that we didn't have on our previous BMW.
14 August 2024
I was a bit disappointed about the length of time I was waiting until someone took care of me . Apparently that day it happened due to short staffing.
12 August 2024
Karl and Cameran were very patient and professional throughout.
05 August 2024
STAFF WERE ALWAYS AVAILABLE TO ANSWER QUERIES OR IF NOT WOULD RING BACK ASAP. BMW MADE SURE THAT THE CUSTOMERS DISCUSSIONS WERE PRIVATE AND STAFF IN RECEPTION WERE AWARE OF THE SITUATION MAKING SURE THAT KEY STAFF WERE AVAILABLE.
04 August 2024
The whole experience From 1 st online enquiry to completion! Karina who I dealt with was exceptional in all aspects
02 August 2024
Contact made as promised throughout including Cameron coming into work on his day off as I was so busy with my work
31 July 2024
Faultless as I recall
25 July 2024
Very smooth process
24 July 2024
The dealership was very clean tidy and the staff were very smart and helpful
13 October 2024
Fixed my car quickly and kept me informed about the whole process
13 October 2024
Took my M4 to Bedford BMW for £1800 worth of work in September, and had money stolen from my car. Took my X6 for an oil filter service and airbag recall two weeks ago and had my car exterior damaged, as well as my idrive system damaged.
13 October 2024
Investigated my tpsm failure and diagnosed the fault and was very quick.
13 October 2024
Everything was how I expected apart from it taking 40mins to collect my car the following morning. Collection was pre arranged and service paid in advanced. Sadly, I felt the receptionist let the whole experience down.
13 October 2024
local accessible BMW dealer to carry out routine servicing & maintenance , Knowledgeable staff , efficient customer service also coffee & waiting area available at dealers, Video of workshop inspections highlighting parts to be replaced itemised bill
10 October 2024
Good service
10 October 2024
A friendly greet & meet, a courtesy car to minimise disruption of my day, and the knowledge that my car was in trained hands with approved parts, leaving me stress free !! I arrived back at Group 1 to find my car cleaned and running smoothly.
10 October 2024
Very happy with the various people i saw at BMW, right through from the ladies in reception to the Service team. Unfortunately the App i booked the Service on decided that my car was in for an MOT (its only 2 years old), so that confused things a bit
08 October 2024
Was told that the tire had a cut in in but it was ok to take away, after watching the video when I left the technician said that the cut was showing cords and needed replacing so they let me leave with my vehicle in a dangerous condition
08 October 2024
Very good efficient and speedy service. Good feedback received on work undertaken. Video of health-check is good to receive and watch. Tyres sorted and correct pressure. But vehicle computer wants me to reset RDC Tyre pressure Monitor. Cannot reset.
08 October 2024
Generally very good. Car cleaning missed bits.
07 October 2024
Professional and well organised
06 October 2024
service
06 October 2024
Great customer service and communication.
06 October 2024
No issues, work carried out promptly whilst I waited
05 October 2024
Mr Mohammed who coordinated my service was fantastic
05 October 2024
Efficient and did what was booked for
05 October 2024
Did exactly what you would exspect from a BMW dealer.
04 October 2024
Work carried out as planned with only small glitch of parts not available for a recall. This isn't a problem in my specific circumstances. Loan car clean and well spaced.
03 October 2024
No issues experienced.
03 October 2024
Very good customer service. The service rep at Bedford (Stanley) that I dealt with was very helpful. Very polite of him to see me out to my car too.
03 October 2024
Very professional and helpful team. Given detail explanation on my car health check with video by running through the details on Shock Absorber, tyres, etc..
02 October 2024
Because there was very good and clear communication as what happened to my car, they sent me all the details so I could read through it and what I didn't know they were more than willing to help.
02 October 2024
As above
02 October 2024
Excellent service
01 October 2024
Very good experience, my only issue was the price was quite expensive.
01 October 2024
The service advisor was very confident and engaging and the dealership was well presented. Just an mot on this occasion but a hassle free event from start to finish
01 October 2024
Courtesy car offered but not needed. Waiting area was able to work
30 September 2024
only small "issue" and very minor one was continuity of information between the video report and physical report provided. Different name and different tread depth stated.
30 September 2024
Safety recall so cost wasn't an issue and Ash was very helpful
30 September 2024
Good customer service
29 September 2024
Everything worked well?
29 September 2024
Pleassent members of staff.
27 September 2024
I was kept informed and updated ,everything was completed, and car was returned cleaned
27 September 2024
12/10 Thanks to Jasmine. She organized a courtesy car for me even though I don't have an UK driving license. Also when I felt the brakes works differently then before the service she organized a car pick up from my house and check. Great service!
25 September 2024
Always kept up to date car cleaned and everything done on time
24 September 2024
Quick and easy to get car booked in. Key drop off was speedy. Kept updated through out so was very happy.
24 September 2024
Wish I had been told that a service was due when booked MOT. I now have to take car back I again.
24 September 2024
Polite and informative
24 September 2024
Good level of communication on progress and the team got me out as quickly as possible which is important to me.
23 September 2024
Online booking was easy. Host welcomed me on arrival and took me to a service advisor. Quick and easy booking in. Job took just over an hour and echo provided.
23 September 2024
Good comms
23 September 2024
Completed work on time and at a agreeable cost
23 September 2024
The in person service in Bedford store was great. The staffs were very nice. I like the iX1 loan car, had a great time with it. However, my car wasn't clean after the MOT service. It was dirty... which I think this can be improved.
22 September 2024
As above
22 September 2024
I could work with coffee, in a quiet area while I waited. Service video is useful.
21 September 2024
They was all very friendly and surpassed my expectations. Staff was great and saved me money.
20 September 2024
See above comments
18 September 2024
Friendly, efficient courteous service
18 September 2024
They sorted a courtesy vehicle after 6.00pm so my car could be kept for the service. Return the car the following day and collected mine.
17 September 2024
Service and costs as anticipated.
17 September 2024
excellent customer service
15 September 2024
Rob(body shop?manager, who knows me as a longstanding customer) was particularly helpful, listened to my issue and liased with service manager James to resolve my issue to my complete satisfaction.
14 September 2024
Prompt and efficient service from arrival to departure and pleasant helpful staff. I enjoyed the coffee and biscuit whilst waiting.
14 September 2024
varies with whoever you are dealing with but good for the best part
14 September 2024
The service given was fantastic, from booking in to collection
13 September 2024
All staff, from front of office to the technical staff know there job and are always willing to help.
12 September 2024
Everyone was clear on what was being done and I was kept updated, not only was my car ready early but also had been washed.
12 September 2024
Amazing service
11 September 2024
They were very friendly and helpful. Although they couldnt find one problem i had with demisting (I was keen to solve it before my end of warranty period) they said if it still persissts they will contact BMW under goodwill.
10 September 2024
There was not any problems and i was kept up to date as the day progressed.
10 September 2024
I was told everything that was not good about my car
09 September 2024
Called with updates, completed work earlier than expected
09 September 2024
Did everything that was asked.
09 September 2024
Mohammed was an excellent service advisor, will definitely be dealing with him again in the future
09 September 2024
Rubbish Customer service car was supposed to be in for a day had to stay for 2
08 September 2024
Because the service I got was very good.
08 September 2024
The issue I had was resolved to a high and competent level
07 September 2024
Kept informed via a free health check video also called by Muhammad whom explained the advisorys plus you get a wash and vac excellent service
07 September 2024
Smooth experience
06 September 2024
Easy enough to do.
06 September 2024
No waiting around. Dealt with quickly & efficiently. Friendly staff. Courtesy car ready & with petrol in it.
05 September 2024
Efficient, kept me informed.
05 September 2024
Very happy with the service
03 September 2024
Found the problem with my car quickly
03 September 2024
Good pricing, quick turnaround.
03 September 2024
They were courteous, kept me informed of progress and completed the work well
03 September 2024
Very impressed with Mo.
03 September 2024
Tom and Ash are helpful
31 August 2024
An easy experience...plenty of appointment booking times, attentive staff, MOT at reasonable cost. Showroom interesting.
28 August 2024
Excellent service
28 August 2024
Group 1 is really professional bunch of people and support and keep a customer informed.
27 August 2024
I always feel welcomed.
27 August 2024
Always great service from the team
27 August 2024
Service and MOT completed in the time allowed helpful staff
27 August 2024
Excellent service
27 August 2024
There was some small lack of clarity around what serive my car required - I was told an oil change but it also needed some filters which consequently cost more money. It wasn't a big issue just a bit of a surprise.
26 August 2024
Every thing was very good except the car wash/cleaning which was extremely poor.
25 August 2024
Some good aspects. Communication is good, video is really nice. Just a few little annoyances. Eg. This survey is addressed to my husband. The automated approval work wasn't completed (change wiper blades) Boot trim still not replaced Parts delayed
25 August 2024
Good service
24 August 2024
Excellent service
23 August 2024
Everything went well & I was pleased with the staff
22 August 2024
The internet provided in the work / waiting area is very poor (slow). Once it got busy there was no point connecting to it, teams calls etc. virtually impossible.
21 August 2024
Work was done very efficiently without delay
21 August 2024
work done at a competitive price
21 August 2024
Again, everything went smoothly and when my car failed its MOT Kyri got me a loan car and sorted my issue within 24 hours!
20 August 2024
Issue resolved quickly and good communication
20 August 2024
Work completed as specified with mention of any advisories.
20 August 2024
Service done efficiently and on time Reception staff welcoming
19 August 2024
The ethos now seems to be that you do not need to talk to anyone. In my experience personal communication is key.
19 August 2024
Mo and team were fantastic and friendly, they moved the appointment up to help with my day - very much appreciated. Superb service and would definitely recommend. It would be good however, to have the costs of the services when and after booking.
18 August 2024
Very efficient and polite staff. Space to work so no need to take leave.
18 August 2024
Better than other bmw garages... by a long way.
18 August 2024
No issues at all.
17 August 2024
Excellent friendly personal service, listened to my requests and over delivered
16 August 2024
Very pleasant helpful staff kept me informed. Nice new loan car.
15 August 2024
All staff very very friendly and helpful and the service was quick and easy
14 August 2024
apart from annoying feedback surveys, any more ever and results will be 0
14 August 2024
Very nice to deal with someone (Stanley) who is customer focused, has some enthusiasm and knowledge about the brand and motoring in general..whilst for some of your customers this is not so important for me it was very refreshing
13 August 2024
All the repairs issues I had concerning My BMW car were resolved.
12 August 2024
Any questions I had were answered with thorough answers and I could tell they weren't only telling me something to get me to spend money. It was genuine advice which makes a difference to me
12 August 2024
See above
12 August 2024
The recall was done on the date that we specified and we were informed when our car was ready to collect and it had been washed and cleaned inside and out, great service.
11 August 2024
Always friendly and knowledgeable
11 August 2024
Helpful friendly staff
10 August 2024
All work done quickly and efficiently,
10 August 2024
I was not aware I had to wait till next day when I approved the work. Fortunately this time I did not need the car that evening.
08 August 2024
Friendly and helpful service.
08 August 2024
Sunil was responsible, helpful and patient throughout the entire process. Many thanks to Sunil for how easy he made the whole thing :)
08 August 2024
Again, the service department always gives me updates on the progression of the service...and nothing I ask is too much trouble for them. Thank you service department and Stanley !
07 August 2024
The greeting was wonderful because the receptionist saw my nunber plate and used that to check my name so that they could greet me by name as I arrived, which was a classy touch. The loan car was free (but it was a mini which was a shame).
05 August 2024
I was satisfied because technical support was helpful they clearly said what I need to do and stuff is very professional
05 August 2024
Am trying to give 3stars for the reasons above
05 August 2024
The most recent service included a BMW recall item, and out of
05 August 2024
My car and its needs well cared for.
05 August 2024
Car completed while I waited
04 August 2024
Faultless service
04 August 2024
I needed a service completed quite urgently and, when I dropped off my vehicle I explained why (we were going on holiday the next day). The staff in the service team had it completed within 90 minutes which I hadn't expected but greatly appreciated.
03 August 2024
Nice people there.
03 August 2024
My car was in from Wednesday to the following Monday. There was a few problems like not having part and ordering wrong size tyre but I had a hire car and Muhammad at the Bedford show room kept me well informed about what was going on. Great customer
31 July 2024
fast
31 July 2024
Friendly staff, nice environment
31 July 2024
All I asked for was attended to with care
31 July 2024
Hassle free process from booking car into collecting upon completion.
29 July 2024
Ash provided me with updates as to what was found by the technician and was very courteous and profesional at all times providing the highest quality of customer service.
29 July 2024
Mainly satisfied, only disappointment was the car wasn't washed even though I had selected for it to be cleaned.
29 July 2024
The team are customer focussed no matter which department you are dealing with.
28 July 2024
Ash has been amazing and communication is excellent.
28 July 2024
Work was carried out to high standard and they even sorted out a fault on my OBC
28 July 2024
Easy to check in and to collect. Service team was very transparent with everything.
28 July 2024
Process was good. Service video insightful. Good job cleaning the car after.
27 July 2024
Everything was as told and beyond
27 July 2024
Very efficient team
26 July 2024
Very efficient and friendly staff
25 July 2024
I was dealt with politely and quickly, the service was done as forecast and I was able to delay collection to the following day when I needed to.
25 July 2024
I was contacted to follow up my appointment, upon arrival I was supported to have my car checked in, the service offered (MOT) was excellent and also upon collection.
24 July 2024
Ok just tyres was missing on the service receipt so did not show all cost of service.
24 July 2024
Work was done on time and car was cleaned.
23 July 2024
MOT was done professionally and the car was nicely valeted.
22 July 2024
they knew what the problem was and how to fix it.
22 July 2024
See above
22 July 2024
On the day it was fine and the person who dealt with me (Tom?) was excellent but I didn't like the deluge of messages in advance, and the time it took to get through to speak on the telephone.
21 July 2024
Everyone is very helpful and friendly
21 July 2024
Quick and great work area available
20 July 2024
We have been going to Bedford for a number of years now and are always pleased with the service
19 July 2024
Because the team at Bedford are so helpful and friendly and always do everyone on time and keep you updated
07 October 2024
Cameron took care of all the small details