- Home
- About Group 1 Bedford
- Group 1 Bedford Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
365 ratings and 192 comments received in the last 90 days.
12 April 2025
As I said previously all good from the whole team.
06 April 2025
Having purchase 10 from a competitor BMW - gave this a chance expecting to go with previous supplier. I didn't due to service.
05 April 2025
Again helpful , They worked round me for collection of the car. They stayed late so we could collect after work.
02 April 2025
Sales guys, Sunil and Karl were great. The person who was supposed to contact me to discuss delivery time frame didn't. I needed to chase, then was very laxadazical about the while thing from my point of view. No impact in the end though.
01 April 2025
Jahmal was really friendly, made me feel like a valued customer
01 April 2025
Efficient, kept me informed and all went smoothly. Jahmal was excellent!
29 March 2025
Everything was spot on
25 March 2025
Outstanding service
20 March 2025
From the initial telephone enquiry to the delivery of my new BMW, all the staff I dealt with were great. Friendly, knowledgeable and helpful. Special thanks to Sunil Duggal and Karl Haxton who helped me sort out all the details for my new vehicle.
14 March 2025
Scott & Karina were very helpful and knowledgeable about the product, they also explained everything in great detail.
13 March 2025
Got exactly what I was looking for
11 March 2025
Karina was very helpful in the purchase of my new car and kept me informed of delivery dates etc. she also helped me set up the new model.
11 March 2025
Everyone very helpful
09 March 2025
Very friendly. Made to feel valued and very welcome when visiting. All the team are very professional and courteous
09 March 2025
prompt attention, use of demo car.
06 March 2025
The whole process took much longer than I was expecting. There were issues with the car when we picked it up which meant they had to be resolved before we could leave
06 March 2025
Sunny and the team at Bedford were great. It made for a simple purchase with no stress. Easy to complete electronic documents, worked to offer the best experience.
05 March 2025
Both Marsha and Karl provided excellent customer service
27 February 2025
From the moment I entered the showroom all the staff I met were extremely helpful and friendly. I couldn't have asked for better.
23 February 2025
Online forms made everything easy
21 February 2025
Friendly, wecoming, customer focussed, knowledgeable and attentive.
14 February 2025
Went very smoothly..
14 February 2025
Everything went to plan car arrived early, but would have prefered 2025 plates.
12 February 2025
We had the best experience at BMW Bedford. Both Cameran and Alex were extremeley helpful and couldn't do enough for us. A really personalised experience.
21 April 2025
Easy check-in with service staff who knew my name and a full reprt and clear explanation of what needed to be done and costs involved
20 April 2025
They did what was necessary and not what was unnecessary.
20 April 2025
Did everything I needed efficiently and with a smile!
20 April 2025
Not impressed by customer service
19 April 2025
Well informed by staff and car was returned clean with all work completed to my Satisfaction.
18 April 2025
Very happy to have car back as it did have issues
17 April 2025
Very quick
17 April 2025
The service was very efficient, kept me informed with the progress of my car.
15 April 2025
Because staff giveing the best service to the customer
15 April 2025
Speed of appointment, nice friendly welcome from reception and from the representative that booked in my car
15 April 2025
Can't fault the service.
14 April 2025
Car wash that I got was poor, spent over £500 to get my car serviced & I got a free car wash with it but I shouldn't have bother cause they cleaned half the car, 0/10 car wash service & I could've gone elsewhere to get my car serviced for £200Cheaper
14 April 2025
From the moment you arrive you feel you are looked after.
14 April 2025
Excellent front-of-house interactions. Unfortunately post-service problem reduced my confidence in the servicing - on top of a poor wash and vac.
14 April 2025
Easy access, could get an appointment when I needed it.
14 April 2025
Apart from the receptionist who was lovely, the customer service was appalling.
14 April 2025
Cannot do enough for you
10 April 2025
Work carried out to a high standard as usual. Although the courtesy
10 April 2025
Constant updates, great communication.
09 April 2025
Excellent support by service team
08 April 2025
Friendly team
05 April 2025
Excellent communication
05 April 2025
Good customer service
04 April 2025
Overall a good experience, got a discount for my troubles. Staff made me feel welcome. Would have preferred Bluetooth issue finally resolved rather than
03 April 2025
I like the attention to detail you guys give.
03 April 2025
Y
03 April 2025
Exemplary service every time
01 April 2025
Service with smile willing to help where they can
01 April 2025
Knowledgeable helpful and friendly staff. I was able to book my service online at a time that was convenient for me. Bedford BMW have a customer area with desks that I use during my sit and wait appointments; good customer Wi-Fi and good coffee.
01 April 2025
Jazmine was Attentive and kept me updated
01 April 2025
Consistent good service.
01 April 2025
As above
01 April 2025
Great service from Ash. Nice customer workstations upstairs
31 March 2025
The machine to book in had a higher price than I was quoted, one of the customer service people manually booked me in at the right price.
30 March 2025
I have scored a 10 overall for the service department team however it is only 4 stars I'm afriad due to the lack of support and contact from the bodyshop.
30 March 2025
Able to accommodate the booking. Good service although just an MOT.
30 March 2025
Had it booked in as an all day MOT but was done as a waiting appointment
30 March 2025
Very good
30 March 2025
Always easy to book and contact and on arrival always a warm welcome and clear communication
29 March 2025
Car wasn't fixed or cleaned when I got it back.
27 March 2025
All great
26 March 2025
Everything went smoothly. The staff are always polite and courteous. I've had a few problems in the past but this time everything went very well with no issues at all.
26 March 2025
Nick Ventrone was outstanding. His experience and knowledge is out of this world. Nick definitely knows how to treat his customers with first class service.
26 March 2025
Good communication.
26 March 2025
Excellent service, Muhammed was great as always.
26 March 2025
Timely
26 March 2025
I'm not convinced the additional Aircon regas and service' involved a lot of servicing. Complimentary wash was not done.
26 March 2025
The service is far better than I received from Stevenage BMW.
25 March 2025
Good service and was kept informed
25 March 2025
Best service I've ever received from any BMW, nice & easy got me back on the road with my car fixed in no time!
24 March 2025
Easy to drop car and pick up, helpful staff, service team were helpful and clear
23 March 2025
I had an email from Group 1 saying if I had a service I would be entitled to 20% discount on parts. When i booked it on the phone I told them about this and the lady I spoke to had no idea what i was talking about. Spoke with 2 other members of staff
23 March 2025
Could not fault anything
22 March 2025
Very accommodating
21 March 2025
I am very satisfied with BMW Group 1 Service because Mo has sorted out everything for me very quick without any headaches. 10/10 service from Mo.
21 March 2025
Easy and smooth process from start to finish
19 March 2025
Consistently good service.
19 March 2025
Courtesy and professional
19 March 2025
Very helpful
19 March 2025
Great service
18 March 2025
Courteous, prompt & efficient service - with smile!
18 March 2025
The initial person I spoke to on the phone was very helpful and managed to get me in as quickly as possible. Ash who looked after me was very good and kept me updated regularly on the progress of repairs. Overall very happy with everything.
17 March 2025
All went as expected
17 March 2025
All aspects of the MOT and service carried out on time and to forecasted cost.
17 March 2025
.
17 March 2025
Service Manager and staff are always helpful, knowledgeable and considerate.
17 March 2025
General service level has improved in the past couple of years
16 March 2025
Was helped by Nick to get my car seen quicker than I expected
15 March 2025
Took my car in for BMW recall for possible faulty airbag. Work was done quickly and efficiently within my requested timeframe.
15 March 2025
Excellent service
15 March 2025
Needed car back as soon as possible Which thay did 2 hours
14 March 2025
Nick the service manager was very friendly and tried his best to recify the situation but the overall time at the garage for the work required was not acceptable. As well as having conflicting info given.
14 March 2025
I am really satisfied with the service. Thank you
14 March 2025
The team are welcoming, listen to my needs and provide options
14 March 2025
The work was completed
13 March 2025
Always great service
13 March 2025
Friendly helpful staff
13 March 2025
Sorted my problems out
11 March 2025
I have always received a 5 star service from BMW
10 March 2025
excellent team on the desks
10 March 2025
Helpful staff.
10 March 2025
All my questions were answered swiftly and fully
10 March 2025
Nick handled my MOT very well.
09 March 2025
Again very good service and very efficient.
09 March 2025
I thought the fault would be covered by the warranty so was disappointed to be informed it wasn't.
08 March 2025
As above
08 March 2025
Staff were very friendly and welcoming and during my visit Nick was very helpful.
08 March 2025
Well! I was booked in for a recall but part's weren't in so gotta come back again! Service was fine
06 March 2025
Ease of communication with the service department, by phone and face to face. I give particular thanks to Stanley for his professional attention and for arranging a prompt technician call to put my mind at ease re an expensive repair.
06 March 2025
See comment above. Everything done quickly and efficiently.
05 March 2025
The staff member that I dealt with, Ash, was extremely friendly and super helpful with drop off and collection info. I was pleased with the courtesy car that I was provided with for the day. I also appreciated the vehicle survey video.
04 March 2025
Fitted dashboard good job done
04 March 2025
Work was carried out as requested without hesitation
04 March 2025
See above.Great improvement
04 March 2025
Brilliant service
04 March 2025
They are good. They provided regular updates
03 March 2025
Service was quick with good communication
03 March 2025
Everything done as expected
02 March 2025
Hardly any waiting
01 March 2025
Great service wash could have been better thanks all
01 March 2025
Because I was satisfied with the service
01 March 2025
See above !
01 March 2025
Car broke down next day after recall work completed by Group 1 Bedford.Required BMW Emergency Services & Vehicle Recovery. Car was running perfectly before work done by service department. Caused a day's inconvenience.
28 February 2025
Because from start to finish Nick looked after me superbly well and made the experience easy and fast.
25 February 2025
The customer service has been excellent.
24 February 2025
All straight forward
24 February 2025
See above
24 February 2025
Both the person who greeted me when i first turned up and service advisor was very polite and professional.
24 February 2025
Time taken as agreed whilst not the cheapest but the professionalism was good. Documents and video helpful
24 February 2025
Car was serviced, seems as expected. Some information about an investigation was given then revoked.
24 February 2025
It was all very straightforward and the service was excellent
23 February 2025
Customer service experience
23 February 2025
Good service Very satisfied
23 February 2025
They were friendly and professional and very detailed.
22 February 2025
Please see my answer above. The staff who I met with were really helpful and professional and I couldn't not have asked for more. Wonderful customer service.
22 February 2025
Quick to analyse fault with battery and all work carried out in one day,together with car wash.
21 February 2025
Mo was brilliant. A friendly team, exceptional service. I required an MOT, not only did they fit me in last minute, they completed it well ahead of time to ensure I could take the car for a personal appointment. Loved the work station upstairs too.
20 February 2025
Very helpful team
20 February 2025
Reliable and efficient service.
19 February 2025
Great people, friendly and polite staff
19 February 2025
Very professional in dealing with my requirements. Along with the completion of the Safety recall work my car was cleaned and other complimentary items are appreciated. My service advisor "Mo" was very helpful and polite at all times.
19 February 2025
The service was as expected
18 February 2025
My experience at Group 1 Bedford was excellent. The service, which included from described above was completed efficiently in just half a day. Nick, my service advisor, was professional, helpful, and kept me well informed throughout the process.
18 February 2025
Ash was my assigned contact and he was very friendly and helpful.
17 February 2025
Service was outstanding throughout, special thanks to Angie on the front desk, Jahmal is sales and the gentleman on the service reception. I felt like the team could not do enough to help!
17 February 2025
Your payment app was like using something from the early 2000s. It rejected my cards and my card company also viewed the transactions as being fraudulent, so I needed to unfreeze my cards prior to making the payment. It worked via a card machine.
15 February 2025
The overall experience was both welcoming and efficient. I highly recommend Group 1 Bedford BMW and commend Nick for his outstanding service.
13 February 2025
Fault was fixed and bmw subsidised the cost of parts.. Real test will be how long it lasts
13 February 2025
Great service and done on time
13 February 2025
Very satisfied that most of the service cost was covered by my service plan.
12 February 2025
Service completed as expected
12 February 2025
Because I have no complaints.
12 February 2025
Was more than happy with the service I was given
12 February 2025
Fiendly, helpful
11 February 2025
As above
11 February 2025
Friendly, helpful. Nick was particularly helpful & informative.
11 February 2025
Excellent reliable service.
11 February 2025
Looked after from drop off to collection.
10 February 2025
All that could be expected from a BMW dealership
09 February 2025
First class service from team in Bedford
09 February 2025
????
09 February 2025
No apology for damaging my new car and having to chase repairs myself
09 February 2025
Great customer service
08 February 2025
WiFi was poor so although I used the 'work area', couldn't really work from it
08 February 2025
On collecting my car, the card machine not working properly. I was made to feel it was my fault after trying several different bank cards. Different machine-my same initial card worked immediately. I left embarrassed.
08 February 2025
The work was carried out and i was kept informed through out
07 February 2025
Work all done to time scale given
07 February 2025
Completed on time and slightly cheaper than quoted
06 February 2025
Disappointing standard of complimentary 'vehicle valet/wash' - dirty smears on windows + several areas on several panels missed and remained dirty. Everything else 'top-draw' ! Thank you
05 February 2025
Great service start to end
05 February 2025
Greeted on arrival and offered a Coffee, no fuss or delays. Then discovered that Charlotte had the initiative to provide me with the latest version of my current car, as my lone vehicle for the day, so I could explore the features and benefits.
05 February 2025
Ash called me when the work was completed & came to meet me to make the payment
05 February 2025
There was a lack of empathy or understanding how not having the car might cause me a problem. At no point was there any proactive thinking or conversation to rectify the issue
04 February 2025
Charlotte was an excellent host and the service was completed on time.
04 February 2025
The recall said the airbag replacement was like-for-like I have an M steering wheel with fine leather on the bottom V spoke, and had the airbag to match. What was fitted was a standard M-sport airbag with moulded plastic. Very disappointed
02 February 2025
I waited whilst my car was being sorted and it was comfortable and staff very good.
02 February 2025
This is the first dealership that I've taken up the service plan at the point of purchase. Friendly faces and courteous. Ash kept me updated along the way and how they were doing with the work.
02 February 2025
The work was carried out as expected.
01 February 2025
They go the extra mile
01 February 2025
I was completely satisfied
01 February 2025
They washed my car which being a recently bereaved lady I appreciated so much.
31 January 2025
Completed everything that my car went in for
31 January 2025
Very informative and excellent customer service
31 January 2025
Communication was great from start to finish
29 January 2025
I have had many cars over the years. I have never experienced purchasing a car to be so quick, efficient and hassle free. Jahmal is definitely the best when it comes to this and knows exactly what the customer needs are
29 January 2025
Your service work is fine but too much contact!, texts telling me not to confirm, too confirm, trying to sell products and add ons, videos, follow up calls and texts chasing me for feedback. Not one person apologised for the hindrance of re call!
29 January 2025
Despite what o said about my current car I can't fault the service and attention I get from group 1 at Bedford. From the receptionists onwards everyone is friendly and professional.
19 April 2025
Get, friendly staff, who always make sure we were happy.