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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
286 ratings and 144 comments received in the last 90 days.
03 June 2025
Very helpful and patient
28 May 2025
Everything was dealt with in a professional and friendly manner giving us the option to return for another "tutorial" as we are new to the BMW brand.
22 May 2025
Top quality car which was better in the flesh.
20 May 2025
The salesman did not need to keep running of to find the answer to my questions.
23 April 2025
Every thing very easy and went according to plan.
19 April 2025
Get, friendly staff, who always make sure we were happy.
12 April 2025
As I said previously all good from the whole team.
06 April 2025
Having purchase 10 from a competitor BMW - gave this a chance expecting to go with previous supplier. I didn't due to service.
05 April 2025
Again helpful , They worked round me for collection of the car. They stayed late so we could collect after work.
02 April 2025
Sales guys, Sunil and Karl were great. The person who was supposed to contact me to discuss delivery time frame didn't. I needed to chase, then was very laxadazical about the while thing from my point of view. No impact in the end though.
01 April 2025
Jahmal was really friendly, made me feel like a valued customer
01 April 2025
Efficient, kept me informed and all went smoothly. Jahmal was excellent!
29 March 2025
Everything was spot on
25 March 2025
Outstanding service
20 March 2025
From the initial telephone enquiry to the delivery of my new BMW, all the staff I dealt with were great. Friendly, knowledgeable and helpful. Special thanks to Sunil Duggal and Karl Haxton who helped me sort out all the details for my new vehicle.
14 March 2025
Scott & Karina were very helpful and knowledgeable about the product, they also explained everything in great detail.
08 June 2025
.
08 June 2025
Always friendly, informative and work completed to a high standard
08 June 2025
All very efficient but forgot to reset computer.Took car back but still needs reset
07 June 2025
My service advisor, Nick was very helpful indeed.
06 June 2025
Any work carried out itemised parts & labour cost clearly shown. Polite & Friendly service
04 June 2025
Nick was chatty and very informative, very quick easy process.
03 June 2025
The staff at Group 1 were polit, helpful, friendly and kept me informed
03 June 2025
Happy with service provided
02 June 2025
The issue that I had with my car was dealt with quickly and efficiently and at reasonable cost allowing me to get back on the road as soon as possible. Stanley Gough kept me informed as the problem was diagnosed and repairs carried out.
02 June 2025
No complaints
02 June 2025
Attentive personel
02 June 2025
Good communication
01 June 2025
Friendly service
31 May 2025
Every thing went well. Receptionists very friendly & helpful
28 May 2025
All of the staff in this area at BMW Group 1 Bedford are a strength of the business. The technicians and service liaise with the customers so they are kept in the picture as to cost and timings of any work carried out and kept updated with progress.
28 May 2025
Excellent customer service from James and Tony at Bedford. Very helpful and went the extra mile to look after me Really easy to my book and drop off car for its service. Excellent customer waiting area too.
27 May 2025
Service is impeccable, slightly expensive
26 May 2025
As above
25 May 2025
Informative staff. Helpful to have somewhere comfortable to sit and wait during a service. Drinks appreciated
23 May 2025
I recently visited my local BMW dealership and had a great experience. Stan looked after me very well, providing updates every step of the way, which gave me real peace of mind. I was extremely happy with the service and would definitely recommend
23 May 2025
All went well
22 May 2025
They were very helpful.
22 May 2025
This time I didn't have an issue so can't really compare. All good though
20 May 2025
They provided a courtesy car and the service reception was very efficient
19 May 2025
Only negative was the time it takes for someone to answer the telephone, particularly on Reception.
19 May 2025
Due to incorrect input of vehicle and additional waiting. Valeting was excellent and was all complementary.
19 May 2025
very helpful
18 May 2025
All good Complementary vacuum could have been better
18 May 2025
Excellent communication and service
16 May 2025
Good price for MOT. Nice staff.
16 May 2025
Very happy with the service Nick provided he delivered 1st class service with a smile
14 May 2025
Very thorough
13 May 2025
Kept me updated and called me when the car was ready for collection; clear communication throughout the process
12 May 2025
The video is a nice touch. The complementary car wash can be better, it was only half done it felt like
07 May 2025
Work done very efficiently, with good communication and no problems
06 May 2025
Friendly and knowledgeable staff
06 May 2025
Free safety recall despite 12 years old vehicle.
06 May 2025
Issues were resolved and communicated well
05 May 2025
Video health check sent . But no confirmation that the recall work has been completed? Early notification of car ready for collection would help especially for those traveling a distance to the services
04 May 2025
Everything dealt with promptly and efficiently. Service advisor was good.
04 May 2025
Excellent service
02 May 2025
I think I have answered this already
02 May 2025
Very friendly staff and efficient. Really look after you well.
01 May 2025
Very efficient
30 April 2025
Provide courtesy car during the long part waiting
30 April 2025
Excellent service from Nick
29 April 2025
Car was serviced within the timeframe given
27 April 2025
Work was done (As far as I know as there is no evidence for me to see) but there was a days delay getting the work completed. I had to take time off work to return the next day to collect the car. As usual there was a staff shortage in the workshop!!
27 April 2025
Ticked all the boxes making the experience stress free
24 April 2025
I filled out digital form prior to car going into garage. Request was not actioned.
22 April 2025
Everything was clear and concise, the staff were timely and friendly. I was completely satisfied.
22 April 2025
Car ready on time, video always appreciated
21 April 2025
Easy check-in with service staff who knew my name and a full reprt and clear explanation of what needed to be done and costs involved
20 April 2025
Not impressed by customer service
20 April 2025
They did what was necessary and not what was unnecessary.
20 April 2025
Did everything I needed efficiently and with a smile!
19 April 2025
Well informed by staff and car was returned clean with all work completed to my Satisfaction.
18 April 2025
Very happy to have car back as it did have issues
17 April 2025
The service was very efficient, kept me informed with the progress of my car.
17 April 2025
Very quick
15 April 2025
Because staff giveing the best service to the customer
15 April 2025
Speed of appointment, nice friendly welcome from reception and from the representative that booked in my car
15 April 2025
Can't fault the service.
14 April 2025
Apart from the receptionist who was lovely, the customer service was appalling.
14 April 2025
Easy access, could get an appointment when I needed it.
14 April 2025
Cannot do enough for you
14 April 2025
From the moment you arrive you feel you are looked after.
14 April 2025
Car wash that I got was poor, spent over £500 to get my car serviced & I got a free car wash with it but I shouldn't have bother cause they cleaned half the car, 0/10 car wash service & I could've gone elsewhere to get my car serviced for £200Cheaper
14 April 2025
Excellent front-of-house interactions. Unfortunately post-service problem reduced my confidence in the servicing - on top of a poor wash and vac.
10 April 2025
Constant updates, great communication.
10 April 2025
Work carried out to a high standard as usual. Although the courtesy
09 April 2025
Excellent support by service team
08 April 2025
Friendly team
05 April 2025
Excellent communication
05 April 2025
Good customer service
04 April 2025
Overall a good experience, got a discount for my troubles. Staff made me feel welcome. Would have preferred Bluetooth issue finally resolved rather than
03 April 2025
Y
03 April 2025
I like the attention to detail you guys give.
03 April 2025
Exemplary service every time
01 April 2025
As above
01 April 2025
Great service from Ash. Nice customer workstations upstairs
01 April 2025
Service with smile willing to help where they can
01 April 2025
Jazmine was Attentive and kept me updated
01 April 2025
Knowledgeable helpful and friendly staff. I was able to book my service online at a time that was convenient for me. Bedford BMW have a customer area with desks that I use during my sit and wait appointments; good customer Wi-Fi and good coffee.
01 April 2025
Consistent good service.
31 March 2025
The machine to book in had a higher price than I was quoted, one of the customer service people manually booked me in at the right price.
30 March 2025
Very good
30 March 2025
Always easy to book and contact and on arrival always a warm welcome and clear communication
30 March 2025
Had it booked in as an all day MOT but was done as a waiting appointment
30 March 2025
Able to accommodate the booking. Good service although just an MOT.
30 March 2025
I have scored a 10 overall for the service department team however it is only 4 stars I'm afriad due to the lack of support and contact from the bodyshop.
29 March 2025
Car wasn't fixed or cleaned when I got it back.
27 March 2025
All great
26 March 2025
Good communication.
26 March 2025
Excellent service, Muhammed was great as always.
26 March 2025
Nick Ventrone was outstanding. His experience and knowledge is out of this world. Nick definitely knows how to treat his customers with first class service.
26 March 2025
Everything went smoothly. The staff are always polite and courteous. I've had a few problems in the past but this time everything went very well with no issues at all.
26 March 2025
The service is far better than I received from Stevenage BMW.
26 March 2025
I'm not convinced the additional Aircon regas and service' involved a lot of servicing. Complimentary wash was not done.
26 March 2025
Timely
25 March 2025
Best service I've ever received from any BMW, nice & easy got me back on the road with my car fixed in no time!
25 March 2025
Good service and was kept informed
24 March 2025
Easy to drop car and pick up, helpful staff, service team were helpful and clear
23 March 2025
Could not fault anything
23 March 2025
I had an email from Group 1 saying if I had a service I would be entitled to 20% discount on parts. When i booked it on the phone I told them about this and the lady I spoke to had no idea what i was talking about. Spoke with 2 other members of staff
22 March 2025
Very accommodating
21 March 2025
Easy and smooth process from start to finish
21 March 2025
I am very satisfied with BMW Group 1 Service because Mo has sorted out everything for me very quick without any headaches. 10/10 service from Mo.
19 March 2025
Great service
19 March 2025
Consistently good service.
19 March 2025
Courtesy and professional
19 March 2025
Very helpful
18 March 2025
The initial person I spoke to on the phone was very helpful and managed to get me in as quickly as possible. Ash who looked after me was very good and kept me updated regularly on the progress of repairs. Overall very happy with everything.
18 March 2025
Courteous, prompt & efficient service - with smile!
17 March 2025
Service Manager and staff are always helpful, knowledgeable and considerate.
17 March 2025
All aspects of the MOT and service carried out on time and to forecasted cost.
17 March 2025
.
17 March 2025
General service level has improved in the past couple of years
17 March 2025
All went as expected
16 March 2025
Was helped by Nick to get my car seen quicker than I expected
15 March 2025
Excellent service
15 March 2025
Took my car in for BMW recall for possible faulty airbag. Work was done quickly and efficiently within my requested timeframe.
15 March 2025
Needed car back as soon as possible Which thay did 2 hours
14 March 2025
I am really satisfied with the service. Thank you
14 March 2025
The work was completed
14 March 2025
The team are welcoming, listen to my needs and provide options
14 March 2025
Nick the service manager was very friendly and tried his best to recify the situation but the overall time at the garage for the work required was not acceptable. As well as having conflicting info given.
08 June 2025
Excellent service