OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
204 ratings and 107 comments received in the last 90 days.
15 January 2026
I found the end to end process from a first meeting to discuss new car purchase options to final vehicle delivery very professional, seamless and easy to manage.
29 December 2025
Good customer service from Chad
16 December 2025
Abdul explained everything in detail and nothing was too much trouble...made the buying experience fantastic...
08 December 2025
Cameron, Jacob and Kye were all very courteous and helpful
14 November 2025
The team at Group 1 Bedford are absolutely brilliant. In fact I know most of them on a first name basis. They take pride in getting to know their customers needs. It's like one big happy family that I've come to know now I'm on my second bmw journey.
10 November 2025
Excellent service from Jahmal & the team
31 January 2026
Fixed a problem that other BMW dealers couldn't, great communication, great service.
30 January 2026
I had to ring three times over 2 days to get a response about whether I could come in 30 mins later than planned. Nick couldn't be bothered to return my call. I need to go back in because the service wasn't recorded. An unnecessary waste of my time.
28 January 2026
Went smoothly
28 January 2026
Professional always with bmw
28 January 2026
First class service from both Jasmine and Karl
27 January 2026
It was prompt, successful and problem free.
27 January 2026
Amazing service, very Professional
27 January 2026
I gave 5 stars because the whole process was smooth and well organised. Communication was clear and timely, especially from Jessia, and the customer service from Simeon was excellent throughout. I felt well looked after from start to finish.
25 January 2026
Consistent communication throughout which was really good along with a video showcasing the problem. Just had to keep my car over the weekend which I know cannot be helped sometimes.
25 January 2026
Nick in service department was spot on and he answered all my questions. Car was mot'd and serviced in very good time.
FIND Group 1 Bedford BMW
Address
- Clifton Parc, Caxton Road, Bedford, MK41 0GL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
Address
- Clifton Parc, Caxton Road, Bedford, MK41 0GL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
Address
- 8-12 Sargeants Way, Elms Industrial Estate, Bedford, MK41 0EP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
Address
- 8-12 Sargeants Way, Elms Industrial Estate, Bedford, MK41 0EP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
18 January 2026
The lady who dealt with our initial enquiry and subsequent purchase, Abbey Sheffield, was helpful, courteous, informative and patient throughout the process. We are grateful. The dealership as a whole was professional and helpful in our visits.