OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
164 ratings and 116 comments received in the last 90 days.
11 May 2026
All The Staff We Deal With At Group 1 BMW Bedford Are A Credit To The Brand
10 May 2026
I dealt with Abbey at Group1 and had been dealing with Sytner group. Sytner were poor communication and pushy when a car was found. Abbey kept very good communication and had the right balance on sales and support and was a pleasure to deal with
04 May 2026
Because they listen and treat you with respect
03 May 2026
Exemplary service throughout - see below.
30 April 2026
Excellent service from start to finish . kept updated throughout the journey.. All questions answered and everyone who dealt with us has been polite and offered help and support.
29 April 2026
Karina was amazing from start to finish as was Scott
20 April 2026
Nothing too much trouble.Everything explained clearly.Excellent service.
12 April 2026
Everyone was pleasant, helpful. constantly ensuring that we were comfortable with the process . The lead sales communicator was outstanding. Sunil Duggal was the difference between a local purchase and a northen lease specialist.
09 April 2026
Very good customer service
21 May 2026
I had a first service booked in which I was waiting for, when I ask if the recall for the filter wiring issue had been done it hadn't, so I had to wait a further 45mins. I would have thought all technicians would know information regarding recalls.
21 May 2026
Excellent service and Karl took me home
20 May 2026
Did precisely what was promised.
20 May 2026
Efficient service . Staff friendly and helpful.
20 May 2026
Tried to give me electric courtesy car known for well, but my car was petrol, then proceeded to try and give me a car which had a crack in the windscreen
19 May 2026
Efficient, on time
18 May 2026
Service was fine but the price is very expensive for a very basic amount of work, oil changes should be price reasonably to also encourage customers to have an interim oil/filter change at 7.5k mile intervals as 15K miles is far too long.
17 May 2026
All good and professional and explained the re call after my visit
17 May 2026
They didn't fix the annoying rattle that I reported (which the vehicle has had since delivery from the factory), and the dealer didn't telephone or give me a chance to explain the issue further; they just informed me when I was collecting the vehicle
17 May 2026
I have had an ongoing problem with my car for over 1 year now. It's a shame that one of there halo cars still has a remaining issue that at present there seems to be no answer for , although details of the fault are now being recorded.
FIND Group 1 Bedford BMW
Address
- Clifton Parc, Caxton Road, Bedford, MK41 0GL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
Address
- Clifton Parc, Caxton Road, Bedford, MK41 0GL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
Address
- 8-12 Sargeants Way, Elms Industrial Estate, Bedford, MK41 0EP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
Address
- 8-12 Sargeants Way, Elms Industrial Estate, Bedford, MK41 0EP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01234 434 275
Bedford as well as surrounding areas including St. Neots, Rushden, Huntingdon and Biggleswade
18 May 2026
Overall the experience was good but it was spoilt by the over reliance on IT systems which had not been properly thought through to manage the car purchase - too many disclaimers to sign. No advance notice on various payment methods before handover.