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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
382 ratings and 207 comments received in the last 90 days.
28 January 2025
Very quick & efficient
24 January 2025
Excellent
13 January 2025
As promised all the time
03 January 2025
Very welcoming and accommodating.
29 December 2024
Turned it around in excellent timing - ordered Friday and drove away Monday
28 December 2024
Very customer centric, from the part exchange to keeping us updated on delivery and collection
28 December 2024
Shaheen Noor was a great salesman and very helpful and attentive every step of the way. He mase the whole process easy. I am very grateful.
20 December 2024
Cameron was very helpful and friendly salesman. The whole procedure including aftercare has been very smooth. Very happy with the car too!
18 December 2024
Shaheen provided me with a professional service and all angled were covered.
16 December 2024
Kept up to date along the process
04 December 2024
Went from huge disappointment to excellent service. Fixed the issue in a professional manner and as I would expect from BMW. Marsha and Kate were great as was Jacob
02 December 2024
The service and contact has been excellent. My initial contact was from a browse on CARWOW and from their the sales team at my local dealership have all been professional, courteous, and responsive.
02 December 2024
Karina at bedford was amazing. Could not of helped more. Everything i asked, she answered with great knowledge. Only reason I bought it in the end was due to the care and expertise Karina showed . Would highly recommend the whole experience
02 December 2024
Cameran Akhtar is an asset to your team. Knowledgable, friendly and went in my opinion above and beyond.
02 December 2024
I have been dealing with the same Sales Manager for many years having purchased several new cars (8 to date) for my wife and I. The service has been excellent and long may it continue.
30 November 2024
The entire process was seamless.
25 November 2024
Tomely and clear communication
12 February 2025
Service completed as expected
12 February 2025
Was more than happy with the service I was given
12 February 2025
Because I have no complaints.
12 February 2025
Fiendly, helpful
11 February 2025
Looked after from drop off to collection.
11 February 2025
As above
11 February 2025
Friendly, helpful. Nick was particularly helpful & informative.
11 February 2025
Excellent reliable service.
10 February 2025
All that could be expected from a BMW dealership
09 February 2025
????
09 February 2025
Great customer service
09 February 2025
First class service from team in Bedford
09 February 2025
No apology for damaging my new car and having to chase repairs myself
08 February 2025
WiFi was poor so although I used the 'work area', couldn't really work from it
08 February 2025
The work was carried out and i was kept informed through out
08 February 2025
On collecting my car, the card machine not working properly. I was made to feel it was my fault after trying several different bank cards. Different machine-my same initial card worked immediately. I left embarrassed.
07 February 2025
Completed on time and slightly cheaper than quoted
07 February 2025
Work all done to time scale given
06 February 2025
Disappointing standard of complimentary 'vehicle valet/wash' - dirty smears on windows + several areas on several panels missed and remained dirty. Everything else 'top-draw' ! Thank you
05 February 2025
Great service start to end
05 February 2025
There was a lack of empathy or understanding how not having the car might cause me a problem. At no point was there any proactive thinking or conversation to rectify the issue
05 February 2025
Greeted on arrival and offered a Coffee, no fuss or delays. Then discovered that Charlotte had the initiative to provide me with the latest version of my current car, as my lone vehicle for the day, so I could explore the features and benefits.
05 February 2025
Ash called me when the work was completed & came to meet me to make the payment
04 February 2025
The recall said the airbag replacement was like-for-like I have an M steering wheel with fine leather on the bottom V spoke, and had the airbag to match. What was fitted was a standard M-sport airbag with moulded plastic. Very disappointed
04 February 2025
Charlotte was an excellent host and the service was completed on time.
02 February 2025
The work was carried out as expected.
02 February 2025
This is the first dealership that I've taken up the service plan at the point of purchase. Friendly faces and courteous. Ash kept me updated along the way and how they were doing with the work.
02 February 2025
I waited whilst my car was being sorted and it was comfortable and staff very good.
01 February 2025
They go the extra mile
01 February 2025
I was completely satisfied
01 February 2025
They washed my car which being a recently bereaved lady I appreciated so much.
31 January 2025
Communication was great from start to finish
31 January 2025
Completed everything that my car went in for
31 January 2025
Very informative and excellent customer service
29 January 2025
Despite what o said about my current car I can't fault the service and attention I get from group 1 at Bedford. From the receptionists onwards everyone is friendly and professional.
29 January 2025
Your service work is fine but too much contact!, texts telling me not to confirm, too confirm, trying to sell products and add ons, videos, follow up calls and texts chasing me for feedback. Not one person apologised for the hindrance of re call!
29 January 2025
I have had many cars over the years. I have never experienced purchasing a car to be so quick, efficient and hassle free. Jahmal is definitely the best when it comes to this and knows exactly what the customer needs are
28 January 2025
Polite, friendly, great comms
28 January 2025
The service took a little longer than I thought
28 January 2025
Service spot on but didn't reset the vehicle inspection light so car still believes it requires a service when it doesn't (it has a valid MOT)
28 January 2025
Nice people and helful knowledge
27 January 2025
I decided to wait while the work was done to my car, and was advised it would be approximately 1 and 1/2 hours. It actually took over 2 1/2 hours, which was not a problem, but I was never told it would take longer than expected while I waited.
27 January 2025
A clean workshop and great staff. Ash is very good.
25 January 2025
Communication and Timescales are always as expected
25 January 2025
Felt looked after from start to finish
25 January 2025
I will never go to bmw again they wasted two days of my time when I was booked in but wasn't given any other option
24 January 2025
Good experience great team
24 January 2025
Yes Liking the complimentry video check which is a important especially on older cars
23 January 2025
The service received was very good
22 January 2025
Happy with everything
22 January 2025
The recall was done quickly with some added services. The reception staff were welcoming, helpful and attentive.
22 January 2025
Group1 pulled out the stops and everything went very well. I'm very pleased with the service that was given.
22 January 2025
Although there were systems problems on the day I had my car serviced, the staff managed to work around them, and I was well informed of progress of the vehicle service by Ash.
22 January 2025
Simple check done in timely fashion. Customer wifi is pretty poor though.
21 January 2025
100% service
21 January 2025
5* service start to finish
21 January 2025
Great service, very professional.
21 January 2025
The mats weren't cleaned adequately post service. Rest all was adequate.
21 January 2025
Only took my car in for a recall, and it went well, so I can't really give a accurate picture
20 January 2025
Car had a service all day. It returned dirty and needs to go back again to fix the problem.
20 January 2025
It was just to check a BMW recall notice re.steering wheels, but I was given a verbal only report on what was found via the diagnostics check which sounded rather serious but without any written confirmation of what was actually involved.
19 January 2025
Very polite and always kept upto date
19 January 2025
Everything explained and no pressure applied you you at any point
19 January 2025
nice receprion
19 January 2025
Helpful service under difficult circumstances.
18 January 2025
Service and reception staff kept me informed of any progress
18 January 2025
Very satisfied with the whole process everything is smooth and easy and the team helpful should you need anything.
17 January 2025
Easy to deal with. Friendly and helpful tesm
16 January 2025
I only went in because of a recall issue and normally use a different garage for servicing and repairs due to BMW's high costs. However I did like the hot desk area upstairs which was handy for continuing with work and video calls whilst waiting.
15 January 2025
Very happy with the service, everyone is very polite and can't do enough for you.
15 January 2025
I clearly specified what I wanted fix while checking in online, and I equally spoke with a representative twice when I called to clarify what I wanted fix. I wanted the car key battery replaced and front-seat (driver side) cover fixed,these weren't
15 January 2025
service & work was efficient and timely updates on progress
14 January 2025
All work carried out as agreed
14 January 2025
A valet was included in the service. But it wasn't done even though when I called to see if my car was ready, they said it was being valeted at the time but it was no different to when I dropped it off. Had to keep on chasing for an ETA.
14 January 2025
Frequent updates proactively given to me. Polite and professional service. Good appointment availability.
14 January 2025
Cut in tyre was identified during service in March, advised to monitor but its location made it difficult. It would have been best replaced at this time, instead we suffered a blowout.
13 January 2025
The service was great.
13 January 2025
Despite providing a very detailed explanation of the problem you had to phone me for me to talk you through how you could identify the fault.
13 January 2025
Great service and good communication
12 January 2025
In addition I was also told that there wasn't an issue tyres would regulate themselves as I had one changed. I insisted pressure was retaken by a technician and was eventually advised that there was insufficient air in the replaced tyre.
12 January 2025
A number of reasons - poor communication, jobs not completed, incorrect invoicing
12 January 2025
Everything was done well.
11 January 2025
Very pleased with service.
10 January 2025
Good service, only difficulty experienced was trying to book the service on the site
10 January 2025
I was very well looked after by Tony and Emma and the bodyshop team did an excellent job repairing my front splitter for less than was originally quoted.
09 January 2025
Good customer waiting area where I was able to work whilst waiting.
09 January 2025
Vary professional and very polite with customers
09 January 2025
The health check video provided via link is an excellent way of providing information clearly however I have had conflicting information on two occasions about my brake pads from two different technicians
09 January 2025
In and out in no time,was made very welcome on arrival.
08 January 2025
There was no response to a request that I had made while booking in my car. I had to enquire again after the recall intervention was done. Furthermore, although a complimentary car was was done, the car was not cleaned well with dirty marks seen.
07 January 2025
Happy
05 January 2025
Good communication
03 January 2025
Recommended I get new windscreen washer blades for the winter season (good call) but out of stock... this turned a positive into a negative.
03 January 2025
Everything done efficiently and on time
03 January 2025
Professional. Good communication. Good service. Consideration of customer satisfaction and convenience.
31 December 2024
Easy to book Friendly staff Work carried out quickly and efficiently Good value Car cleaning and health check offered
31 December 2024
The problem was dealt with quickly, staff were pleasant and courteous. The courtesy
30 December 2024
Quick, efficient and good coffee!
29 December 2024
Ash is excellent in customer services, I am so happy he look after me so well
29 December 2024
Looked after very well even though it was a free service. My car had been recalled which was an inconvenience but I cannot complain at all with the service provided.
29 December 2024
Everyone from the receptionist to the service team were quick to service me and helpful
28 December 2024
The disc pads were replaced satisfactorily but I was very upset to be recommended to change discs that only had minimal wear and tear and would have cost an additional £700!!! Very disappointed!! I might consider where my future service is done!
28 December 2024
Good communication and service from the team.
28 December 2024
Driving experience to date is excellent
27 December 2024
All communication with Group 1 staff was focused on me as a customer.
26 December 2024
Stanley Gough went above and beyond to find cost effective solutions. I will go back to Bedford BMW therefore
26 December 2024
Courtesy car was not the same size as my vehicle therefore I had to compromise activities for the day.
26 December 2024
Got the job done as expected; and, also fixed a couple of minor issues, which was a bonus.
25 December 2024
The ease at which a car was sourced, after sales has also been excellent.
25 December 2024
Because they are terrible
24 December 2024
Excellent
24 December 2024
On time with good communication
23 December 2024
Pretty good service but always room for improvement
23 December 2024
No problem faced
23 December 2024
Straightforward and effective process.
22 December 2024
As usual, I was greeted warmly and made welcome. I was regularly updated on the progress of my car whilst I was waiting.
21 December 2024
Work completed as stated.
21 December 2024
You recommended replacing my brake pads which I feel was inappropriate as they still have >5000 miles of wear left. The rest of the advisory information was correct eg tyres.
18 December 2024
No issues
18 December 2024
On this occasion, for the first time I was able to book and complete a service without problems. I'm less than impressed with having to pay a 'standard scope' each time. I will be using an independant once my warranty expires in March.
18 December 2024
Customer focussed dealership and after sales
18 December 2024
Work done on time while waiting, car valeted
18 December 2024
Great communication and updates together with friendly and personal service from reception to collection.
18 December 2024
I wasn't until dealing with Bill Predding.Until then it was difficult to get any satisfaction but once dealing with him became a pleasure
17 December 2024
Polite
17 December 2024
Services costs are very, very high.
17 December 2024
Asked for car to be available for 1pm and it was, got video of inspection which was good to see the work was being progressed, served by a pleasant chap
17 December 2024
Excellent staff and excellent facilities
16 December 2024
Good customer service and facilities at the site. I stayed on site and worked while my car was being serviced. Nice coffee and biscuits as well! Car was cleaned nicely.. didn't hoover the boot but still a great experience all round.
16 December 2024
Car finished when promised
14 December 2024
Was nice and easy
13 December 2024
I had to ring to find out when I'd get my car back.
13 December 2024
The service was very good
13 December 2024
Never had a problem with work carried out on my vehicle.
12 December 2024
Kept informed, timely.
12 December 2024
Great staff and service
11 December 2024
In general, very good but one thing that was promised was not done. The tyre pressures were not checked and inflated to the right levels although I did mention it at the desk when checking in and was told it would be done.
10 December 2024
Easy to check in and being kept updated
09 December 2024
Service recall booked at mutual convenience and use of WiFi whilst waiting.
09 December 2024
I have also received an excellent service
09 December 2024
Mo was incredible! His customer service is the best I've ever received from clear communication, his prompt responses back on the phone and also supporting me with finding the best tyres. Also reception were extremely supportive with the key drop off
09 December 2024
Initial visual report was helpful and clearly set out further issues needing resolution plus the cost of that.
08 December 2024
All checks carried out very satisfactory
08 December 2024
Charlotte looked after me this timeand kept me informed
08 December 2024
All tasks completed & fully explained
08 December 2024
All work on our car is done to a excellent standard.
08 December 2024
Everything done timely and they informed me every step and I made the decisions on my car
06 December 2024
The service experience we received was very professional. Everything was explained to us in a very thoughtful manner. Nothing was too much trouble for the team.
06 December 2024
Always room for update
05 December 2024
Marsha our sales person has been second to none. Organised the car coming in for a break fluid service and even loaned me her own company car for my convenience. Thank you
05 December 2024
Well looked after and kept well informed
05 December 2024
The people at Group 1 Bedford were excellent and very helpful.
05 December 2024
5 Stars - The person who dealt with our service was exceptional. He was knowledgable and engendered trust. He was the model that other service personnel dealing with customers should aspire to.
04 December 2024
Clear guidance on what was involved and cost.
03 December 2024
Totally happy with service
02 December 2024
Better communication
02 December 2024
Great courtesy car and everything, from booking the service to collecting my car, was seamless
02 December 2024
Receptionist always pleasant and welcoming. Other guys always good communication and feedback.
02 December 2024
Fully satisfied with the service.
02 December 2024
Car needed MOT inspection plus recalls for GSR valve and drivers airbag. As on previous occasions lots of extra expensive work identified again. Took 3 days to complete tasks
02 December 2024
BMW usual quality
01 December 2024
Car was clean, Stan was wicked and the woman at reception is always friendly
29 November 2024
I was shocked to hear I would have to pay an extra £400 as front break discs were worn. I was never shown any evidence of this
29 November 2024
Good job
28 November 2024
Job done to my satisfaction
28 November 2024
Always good service
28 November 2024
Only given 1 star because it won't let me give 0 stars
27 November 2024
Got the work done quickly and kept me updated
27 November 2024
Great customer service. Very accommodating
27 November 2024
Was made to feel like an individual throughout my visit.
26 November 2024
problem identified and fixed within timescales - I was kept informed throughout the process
26 November 2024
Once I'd been introduced to Ash who looked after me at Bedford everything was fine, he was very helpful and efficient but that doesn't compensate for how difficult it is to deal with BMW
26 November 2024
I was told I should get an alloy wheel replaced (it was warped), but the wrong replacement was ordered, which meant delays to getting it replaced.
25 November 2024
Honest information about what needs doing and price up front. The staff don't make me feel embarrassed if I choose not to have something carried out which can wait for a bit.
25 November 2024
Went above and beyond! Great stuff
25 November 2024
Mohammed has always seen to my car and is very good and always very professional and always clear on what repairs need to be actioned .
24 November 2024
Work completed to a high standard and the car is "as good as new" despite its age. Under car video very helpful. Delay waiting for parts but did not cause me a problem. Ash kept me fully informed of progress.
24 November 2024
No issues
24 November 2024
Minor issue resolved on the day without prior appointment.
24 November 2024
You only get what you pay for
22 November 2024
Prompt
22 November 2024
Service advisers cannot interpret or expand on the written reports. Having to walk down the road to a hire company and rent a courtesy car (albeit at the dealer' expense) to get a very used Jeep was not a 'premium' experience. That co was good tho'.
21 November 2024
Good
20 November 2024
very good experience
19 November 2024
Overall experience is great. Only downside is I had to wait a good 5-10 mins to get my keys, instead it would have been easier to pick it up from the same locker I left in the morning, and get the receipt via email.
19 November 2024
Great personal service from Stanley in the service Dept., and a big thank you to Kye also.
19 November 2024
Overall really good experience. Lot of space available to book, friendly & helpful staff, quick work performed.
19 November 2024
The next service interval has not been reset
19 November 2024
Thanks
12 February 2025
We had the best experience at BMW Bedford. Both Cameran and Alex were extremeley helpful and couldn't do enough for us. A really personalised experience.