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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
375 ratings and 143 comments received in the last 90 days.
13 July 2024
Karina and Jacob went through the hand over very professionally
10 July 2024
Everything has been flawless, even when i changed my mind about colour etc. They also accommodated additional purchases and installed on the car prior to delivery.
08 July 2024
Friendly helpful service
02 July 2024
From meeting the woman on reception to our sales man Cameran everyone was just so helpful. Staff took time to explain everything to us. Cam was fantastic and he kept us up to date as things changed a long the way. He couldn't of done anything more!
30 June 2024
Kye & Camran were fantastic. They really looked after me, were super helpful and kept me updated all along the way.
13 June 2024
Helpful hand over, process made easy and informative
09 June 2024
Efficient, informative, courteous and knowledgable.very smooth, not pushy, given time to make up our own minds without a sales person hovering.
07 May 2024
The whole journey from viewing to collection was an outstanding service.
04 May 2024
very helpful and efficient
01 May 2024
Cameran was excellent.
30 April 2024
Very friendly service
30 April 2024
Very good, was taken care of by the team involved. Listened to what I wanted and tried their best to tailor a value package which meets both my needs and finances. I was updated regularly which made the process better. Good communication.
21 July 2024
Quick and great work area available
21 July 2024
Everyone is very helpful and friendly
20 July 2024
We have been going to Bedford for a number of years now and are always pleased with the service
19 July 2024
Because the team at Bedford are so helpful and friendly and always do everyone on time and keep you updated
16 July 2024
Great look and cleanliness the hot desk upstairs are a brilliant addition.
16 July 2024
Excellent as ever
16 July 2024
Overall much better than previous experience as the recall was completed. Process was smooth and wasn't kept waiting for too long all the staff were really friendly.
16 July 2024
Excellent feedback from the team during the whole process.
15 July 2024
Service completed in good time. I was provided with a 5 series touring loan car. This gave me a good opportunity to experience what may now be my next car
15 July 2024
Friendly staff, easy pick up and drop off of courtesy car
15 July 2024
Completely satisfied with all work carried out.
15 July 2024
Nothing was a problem and the staff are very respectfull
15 July 2024
Friendly staff- all quick and easy
15 July 2024
All good
14 July 2024
Everything went exactly as it should have. The work was finished by 2.00 pm and I was able to collect the car.
14 July 2024
was kept in the fold with what was wrong with my car and the technician was excellent
14 July 2024
Ash was great
14 July 2024
No fuss. Quick and efficient.
14 July 2024
Great job friendly people
13 July 2024
Communication 10/10 Professionalism 10/10
13 July 2024
Good service
12 July 2024
Fixed my issue very quickly
10 July 2024
Because we know the work that we bring our car in for will be done to a very high standard
10 July 2024
Service and knowledge you can always rely on.
10 July 2024
See above
09 July 2024
Best customer service I have received for a very long while. Thank you
09 July 2024
Very friendly reception, the car was looked after and the price was competitive. The centre has a modern and clean appearance and a very comfortable waiting area. Always get a warm welcome from the staff.
06 July 2024
Technician sent me a video while he was doing service on my car and he highlighted things and very well presented. I would highly recommend group 1 service.
06 July 2024
The car came back clean The courtesy car they gave me was too big so they changed it to a smaller one for me
06 July 2024
Very attentive staff. I managed to get an appointment very quickly, rather than having to wait few weeks.
04 July 2024
Customer service and attention to detail was excellent
03 July 2024
Friendly & helpful staff
02 July 2024
I think I have really answered this above. I could not have been more satisfied.
02 July 2024
I am pleased with the service personnel. He has a warm personality,knowledgeable and attentive which helps me with my decision to choose what I wanted.
02 July 2024
Very helpful, Stanley Gough was thorough, polite and had a mature and knowledgeable attitude
01 July 2024
It was easy to book. They kept me informed at every stage.
01 July 2024
I am well looked after throughout by an excellent customer focused team.
30 June 2024
Great customer service and support from the team
29 June 2024
They need to review the price.It is extremely expensive.
29 June 2024
As I mentioned, Mr Muhammed Islam is the asset of BMW Group 1 Bedford. He did the excellent job beyond my expectation.
27 June 2024
No issues - timely completion of service
27 June 2024
Was a very easy process from booking the service on my BMW app to dropping the keys off at the show room.
27 June 2024
Very helpful staff, fixing issues that another garage in the group had caused. Really good service from Tom White
24 June 2024
Friendly people
23 June 2024
Staff extremely helpful
21 June 2024
Lovely and very professional people. Always helpful
21 June 2024
Great service and very accommodating The dealership fit me in at very short notice
20 June 2024
Perfect experience
19 June 2024
Very goo service.
18 June 2024
Very easy process from booking through to drop off and collection, really friendly and helpful staff
18 June 2024
the whole experience of booking the car in to collection was very good, nice people dealing with you & loan car arranged promptly & most of all communication regarding condition of car & readiness very good both electronically & by phone
18 June 2024
No issues.
18 June 2024
Always happy with garage. Service always very good.
17 June 2024
The reception staff are always good I am always made to feel welcome
17 June 2024
No complaint's
17 June 2024
Booking in was easy, services was completed without fuss and i was kept informed at the key stages of the service.
16 June 2024
Efficient service
15 June 2024
Fantastic aftercare
15 June 2024
First class service
15 June 2024
Service was excellent and I have no complaint
14 June 2024
All staff members very polite and obliging. Most helpful.
13 June 2024
Lacked professionalism
13 June 2024
Very satisfied as I was kept updated constantly and all the problems sorted in a timely manner.
12 June 2024
Very smooth service.
11 June 2024
All staff were very friendly. Muhammad was very helpful and very friendly.
11 June 2024
was given incorrect information and wasted a lot of time
11 June 2024
When I brought the car back for someone to have a look and maybe secure it back in place I was told it wasn't possible to do it then it has to be booked in again and brought back in another time to try to fix it
10 June 2024
Both the ladies that were at reception have a first class customer service and brightened my day
09 June 2024
I was greeted courteously and the service was carried out quickly within two hours. Was shown to my car upon collection
09 June 2024
Had no issues.
09 June 2024
As ever I have walked away highly satisfied with the service I have received
08 June 2024
Noemi went above and beyond
08 June 2024
Good service
06 June 2024
Clear video regarding car features
06 June 2024
I was happy with the service
04 June 2024
Very professional from start to finish
03 June 2024
Excellent support received from Stanley; graciously shared time explaining some details associated with computer; agreed to contact a colleague to explore if he was able to provide some time for additional, more detailed demonstration; contact made.
03 June 2024
Excellent service
03 June 2024
For great job
02 June 2024
Polite and effective service
02 June 2024
The problem was solved
31 May 2024
Service carried out in good time
30 May 2024
did exactly what I needed doing, great communication and a nice welcoming garage as a customer. Always nice to have a look at potential next acquisitions too!
28 May 2024
Easy to deal with
28 May 2024
My query was dealt with pretty quickly and efficiently
27 May 2024
Cameran was was very helpful and answered any questions I had. Overall the service was top and would definitely buy a car again from BMW Bedford.
26 May 2024
Made to feel like a valued customer. Staff had answers to all my questions, giving me information I required.
25 May 2024
Good service
24 May 2024
all the staff were polite and do best they can to help.
22 May 2024
My BMW is always well looked after by Group 1 Bedford.
22 May 2024
All work carried out properly and within budget
22 May 2024
Staff all excellent. Joe (I'm away so hope I've got name right) was very good and helpful. Looked after me very well.
21 May 2024
Very friendly staff and good selection of refreshments
21 May 2024
Service was good
21 May 2024
Everyone is friendly and welcoming
21 May 2024
Advisor tried to help where he could
20 May 2024
Efficient, effective with clear pricing
19 May 2024
Efficient, can work and wait for repair to completed.
18 May 2024
All necessary work done and the courtesy car meant I didn't have to hang around until it was completed.
18 May 2024
My car was in for a software check on the outstanding recall. They actually had the parts to complete the recall issue so the work was carried out.
17 May 2024
Mohammed and all staff were very helpful and friendly
16 May 2024
Great customer from start to finish. All BMW staff I had dealings with were attentive and professional.
16 May 2024
Friendly and helpful
16 May 2024
Excellent Customer interaction and update.
16 May 2024
Everything was as expected
15 May 2024
Very professional
13 May 2024
Knowledgeable staff
12 May 2024
My car was fixed a day earlier than expected
10 May 2024
They provide good service and help me to keep my 10 year old X5 maintained to a very high standard.
09 May 2024
Spent to time to explain things
09 May 2024
Perfect
08 May 2024
Work was carried out promptly and I was kept in touch about the work being done. Group 1 BMW were flexible regarding me collecting my car after the work had been completed.
08 May 2024
Efficient booking in, easy collection
08 May 2024
Dropped the car off for brake fluid service and a recall on day one I was looked after by Ash, car was needed to be kept overnight for the parts coming in next day, so day 2 I was looked after by Stanley both very helpful gentleman
08 May 2024
Kept me in the know during the service and booked in the next day
08 May 2024
Efficient and friendly service
07 May 2024
Kept me informed but not too informed every step of the way.
07 May 2024
Always updated
07 May 2024
MOT was completed on stated time and car was washed and waxed FOC. Waited in comfortable coffee lounge with FOC coffee, where I could work and watch TV.
06 May 2024
Efficient and friendly.
05 May 2024
due to awaiting a part overnight, which did not impact my plans, and i pick up the car by lunch time the following day. i will recommend Group 1 Bedford to my friends/ family.
03 May 2024
All round great service. Service Advisor Mr Joe Heeley was very efficient and his customer service was excellent.
01 May 2024
Fabulous Team!
01 May 2024
Very accommodating
30 April 2024
Chris kept me informed at every stage of the service.Called me in advance for unscheduled work permissions. Polite and persuasive.
30 April 2024
Staff very friendly and work carried out very well
29 April 2024
Professional approach and customer friendly.
29 April 2024
Joe was really helpful at Group 1 BMW Bedford.
29 April 2024
Very satisfied.
27 April 2024
Excellent customer service
15 July 2024
The showroom was lovely. We were welcomed, looked after, the kids were entertained, everything was ready for us and it made it a really enjoyable experience. Time was also taken to go through the car with me and reassure any concerns.